Money Back Guarantee

Get Results in 4 weeks or your money back
Shop with Horse and Pony Direct risk-free with our hassle-free 100% money back guarantee!
We believe in our products, so do 100% of our customers so far.

Yet, we would like to reassure you that you we stick to our word and we will fully refund you in case you don’t see any benefit for your horse or pony from our balancers.

Terms & Conditions

1. All claims to be made directly via email to Horse and pony direct Ltd.

2. Claims to be made by horse owner directly.

3. Claims can only be made on the first purchase.

4. At the discretion of Horse and pony direct the end user may be offered:
  • A full refund
  • A complementary pack to continue the trial, after accepting a complementary
    pack no future claim can be made
5. All unused product or empty packaging must be returned to Horse and Pony Direct

6. Only one claim per household.

7. Offer open to Mainland UK residents only.

8. Claims must be accompanied by a written document of at least 100 words
explaining why you are not satisfied with your purchase. This should include
your horse’s breed, weight, the amount fed and the problem you wanted the
product to help with and how you fed the product. The workload and the specific
diet of the horse/pony at that time has to also be included in that document.

9. Invalid or incomplete requests will not be honoured and the customer
will not receive notice to this effect.

10. Refund offer
applies solely to individuals, not to businesses or sellers of Horse and pony

11. In case of fraud Horse and Pony Direct reserves the right to claim repayment of the amount paid along with compensation for any other damages.

12. Horse and Pony Direct may at any time change these terms and conditions, so you should
periodically visit this page to review the then current terms to which you are

13. ALL claims must be accompanied by proof of purchase / online order number / phone order reference.

14. ALL claims must be accompanied by full daytime contact details.

15. ALL claims must be made within 6 months of the date of purchase.

16. Claims are recognised only if the horse owner has asked Horse and pony
direct for a nutritional advice and the given product was recommended to
her/him based on the information provided.

17. The maximum claim amount is £28.98 (1 x 15kg bag enough to last any horse/pony
for 4 weeks).



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